Emenac Call Center! Top Notch Infrastructure and Highly Skilled Agents

Live chat, email supervision and social media management are some of the most frequently utilized services of ours. Emenac Call Center Services has all the high tech facilities and infrastructure that your business needs in order to run an efficient and well-organized call center. ECCS agents specialize in procedures such as telemarketing, surveys, call answering, live chat, research and lead generation.

Emenac Call Center! Top Notch Inbound and Outbound Call Center Services

Emenac Call Center Services is known for providing top notch inbound and outbound call center services. Customer needs and demands are extremely important to us that is why we have a high-tech infrastructure with all the required amenities to help agents come up with the best solutions for you. We provide comprehensive technical support, customer support and a multi-channeled call answering service to keep the phones ringing. Every single phone call is important to us and that is why we manage all kinds of calls through a proper routing system. We don’t want to delay your important transactions at any cost.

Importance of Outbound Marketing Campaign

Outbound marketing has a lot of importance in any business. You can consider outbound marketing as a backbone of any business. If you want to take your company at peak then you must be proficient in outbound marketing. These campaigns introduce your company to public. If your marketing campaign is good then it means you…

Measuring and understanding call center metrics for call quality score and agents’ performance

Calculating the first call resolution is an efficient way to determine that how many issues have been resolved on first call by your agents. To measure the call quality score and performance of agents, you should consider the average speed of answering by each agent. Create some standards to measure the performance of agents and evaluate that whether your agents are following those standards or not.